Frequently Asked Questions

Personalised Baby Prints

How long before my personalised print is dispatched?

Depending on the item you are ordering, your product will be dispatched within 1-2 working days (Monday-Friday).

If you have requested a personalised print with an email proof, the length of time before your order is dispatched will be dependent on your response and whether or not any changes are required following this. We aim to send you an email proof within 2-5 working days (Monday-Friday).

Who will be delivering my print?

All our items are delivered through Royal Mail, posted First Class so your postman will deliver your print usually within 1-2 days after dispatching.

If I order more than one item, will they be delivered at the same time?

Most items will be packaged individually and although they will be posted at the same time, we cannot guarantee they will arrive at the same time. If you would like your items packaged together, please drop us an email and we will get back to you with a postage calculation for the items you have requested.

It’s been longer than estimated and I haven’t received my print(s) what do I do?

If you’ve been waiting longer than 14 days for your item(s) to arrive, please get in touch and we will track your item. If your item has been lost in the post we will work with you to arrange a redelivery.

If you have any further questions please feel free to get in touch, we’ll do our very best to answer your questions swiftly and effectively.¬†

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